AsemconnectVietnam – By 2030, Hanoi city strongly develops digital government, digital economy, and digital society; fundamentally and comprehensively renovate management and administration activities of the City Government, production and business activities of enterprises, people’s ways of living and working, developing a safe and humane digital environment, widespread.
Program on digital transformation of Hanoi city to 2025, orientation to 2030
I. Vision to 2030
By 2030, Hanoi city strongly develops digital government, digital economy, and digital society; fundamentally and comprehensively renovate management and administration activities of the City Government, production and business activities of enterprises, people’s ways of living and working, developing a safe and humane digital environment, widespread.
II. Opinion
1. Hanoi city implements digital transformation on the basis of closely following the direction of the Prime Minister in the National Digital Transformation Program to 2025, with orientation to 2030, contributing to making Vietnam a future digital nation.
2. The Digital Transformation Program is a journey with appropriate steps and implementation roadmap; dynamic, open, inclusive, creating a foundation, as a basis for building socio-economic development programs and plans of the City, and updated and changed in accordance with scientific development trends, technology development status of the City.
3. The goals, tasks and solutions must be consistent with the National Digital Transformation Program up to 2025, with orientation to 2030; Resolution of the 17th Congress of the Party Committee of Hanoi City, term 2020-2025; The socio-economic development plan of Hanoi city for the five-year period 2021-2025; consistent with digital transformation tasks in industries and fields.
4. Ensure digital transformation brings equality and benefits to all different groups in society; put people and businesses at the center when implementing the Digital Transformation Program.
5. Prioritize digital transformation in industries and fields that create position and force for socio-economic development, improve growth quality and competitiveness of the economy.
III. Target
1. Overall goal
Hanoi city develops rapidly and sustainably based on science – technology, innovation and high quality human resources; effectively take advantage of opportunities brought by the Fourth Industrial Revolution to promote socio-economic development with high competitiveness in the country, in the ASEAN region and internationally. By 2030, Hanoi will become a “Green – Smart – Modern” city with digital transformation as the foundation for development and innovation.
The Hanoi City Digital Transformation Program has the dual goals of developing digital government, digital economy and digital society, and forming digital technology businesses with global capabilities.
2. Specific goals
2.1. Basic target to 2025
a) General goal of digital transformation
– Hanoi is in the group of 5 leading localities nationwide in terms of digital transformation, information technology, competitiveness index, innovation, safety and network security.
– Hanoi ranks in the leading group in Southeast Asia in Data Science and Artificial Intelligence (AI).
b) Developing Digital Government, improving operational efficiency and effectiveness
– Striving for 100% of eligible administrative procedures to be provided online at level 4, which can be done on many different means of access, including mobile devices.
– 90% of work records at the City level, 80% of work records at the district level and 60% of the work records at the commune level are processed in the network environment (except for work records that are classified as confidential by the government).
– 100% of the reporting regime, indicators of periodical reporting and socio-economic reports serving the direction and administration of the City People’s Committee on connection, integration and sharing of digital data on the Information and Reporting System of the Government and the City.
– 100% of specialized databases are connected and shared with national databases on Population, Land, Business Registration, Finance and Insurance; step by step open the data of the City’s state agencies to provide timely public services, once declared, for the whole life of serving the people and for socio-economic development.
– At least 50% of new public services of state agencies are provided by enterprises or non-state organizations.
– 100% of directing, operating and internal governance activities of state agencies are carried out on the basis of overall and unified governance.
– 50% of inspection activities of state management agencies are carried out through the digital environment and the City’s information system.
– To basically complete the digital transformation in the Party, State, Fatherland Front and socio-political groups of the City. Providing open data of the City government to citizens and businesses.
– To basically complete the construction of the City’s e-Government before 2025, towards the formation of a digital government in Hanoi; Hanoi strives to be in the group of 5 leading localities in the country in developing e-government and building digital government.
– 100% of city-level state agencies participate in opening data and providing open data for the development of digital government, digital economy and digital society.
– 100% of state agencies provide 24/7 service, ready to serve online whenever people and businesses need. 100% of civil servants are assigned digital identifiers in job processing.
– 100% of records are created, kept and shared electronically according to regulations.
– I am missing 70% of the content of the training program, the online exam, the state management promotion exam to the rank of specialist, main specialist, senior specialist or equivalent is conducted online.
– 100% of cadres, civil servants and public employees are trained, fostered and popularized basic digital skills; 50% of cadres, civil servants and public employees are trained and fostered skills in analysis, data mining and digital technology.
c) Developing the digital economy, improving the competitiveness of the economy
– The share of the digital economy in GRDP is about 30%. Labor productivity growth rate is from 7 to 7.5%.
– Complete the City’s innovative startup ecosystem.
d) Developing a digital society, narrowing the digital divide
– Broadband infrastructure covers over 80% of households, 100% of communes, wards and townships.
– Universalization of 4G/5G mobile network services and smart mobile phones; everyone can access broadband Internet at low cost.
– Percentage of population with electronic payment accounts over 50%.
– Each citizen has a digital identity with a QR code, and will have a smartphone next. Each household has a digital address and is capable of accessing broadband fiber-optic Internet.
– Every citizen is entitled to live in an environment that ensures security, social order and safety and has the right to personal privacy in a protected digital environment in accordance with the law.
– Each resident has a digital health record. Each commune health station implements commune health station management activities in the digital environment. Each medical examination and treatment facility deploys remote medical examination and treatment consultation based on actual needs. Every hospital and public health center deploys electronic medical records, non-cash payment of hospital fees, and electronic prescriptions. Publicize drug prices, medical equipment prices, medical examination and treatment prices.
– Each student has a digital record of personal learning. Each training institution deploys teaching and learning management activities in the digital environment. Implement non-cash payment of tuition fees and digital learning materials. Deploying a digital university as a miniature digital country, changing the teaching and learning model to optimize the operation of higher education institutions, optimize the learning experience of students, and encourage training models.
– Each farmer has the ability to access, exploit and effectively use the digital data platform on agriculture, the traceability platform, reducing dependence on intermediary stages from production and distribution.
– Every citizen of working age has the ability to access job opportunities. Every citizen has access to MOOC (Massive open Online Course) online skills courses that are personalized for learners and extended to the whole society, including basic courses, contributing to the community, part of improving the digital skills of the society, eradicating digital technology for remote and isolated areas.
– Each highway traffic route is deployed and installed an intelligent traffic management and administration system. Deploying electronic toll collection without stopping at all toll stations nationwide, eliminating all toll lanes using cash. Each vehicle uses an electronic toll collection account to make multi-purpose payments for road traffic services. Reducing the cost of forwarding – logistics services and building a forwarding – logistics supply chain owned by Vietnamese enterprises.
– Each person entering and exiting Vietnam can easily, reduce time and quickly carry out necessary procedures thanks to the effective help of automated processes.
– Each import and export goods and means of entry and exit are managed from the beginning to the end using a digital technology platform, reducing time and quickly carrying out customs procedures.
– Each individual business household, small and medium-sized enterprise can easily experience the use of digital technology platforms for production and business.
– Each individual, individual business household, and business can easily send and receive e-invoices with each other and with tax authorities using a digital technology platform.
2.2. Basic target to 2030
a) General goal of digital transformation
Hanoi is in the group of 3 leading localities nationwide in terms of digital transformation, information technology, competitiveness index, innovation, and network safety and security.
b) Developing Digital Government, improving operational efficiency and effectiveness
– Strive for 100% of job records at City level, 90% of work records at district level and 70% of work records at commune level to be processed in the network environment (except for work records within the scope of secret).
– 70% of inspection activities of state management agencies are carried out through the digital environment and the City’s information system.
– Complete digital transformation in party and state agencies. The Fatherland Front, the city’s socio-political organizations.
– Strive to basically complete the digital government of Hanoi city; Hanoi strives to be in the group of 3 leading localities in the country in developing e-government and building digital government.
– Forming a full data base of a smart city to serve the development of digital government, digital economy and digital society; data is widely shared (except for those that are classified as state secrets).
c) Developing the digital economy, improving the competitiveness of the economy
– Strong development of digital economy; strive to achieve the value of the digital economy accounting for over 40% of the GRDP of Hanoi city.
– Labor productivity increases by an average of over 7.5%/year.
– Hanoi is the creative start-up center of the country.
d) Developing a digital society, narrowing the digital divide
– Universalizing fiber optic broadband Internet services throughout the city, universalizing 5G mobile network services.
– The percentage of population with electronic payment accounts is over 80%.
IV. Key tasks and main solutions
The city of Hanoi has identified key tasks and key solutions for digital transformation on three main pillars: Digital Government, Digital Economy and Digital Society with 07 groups of tasks and corresponding solutions, including: 1) Consciousness transformation, 2) Institutional construction, 3) Digital infrastructure and platform development, 4) Digital information and data, 5) Digital transformation activities, 6) Cybersecurity and safety , 7) Training and developing human resources, specifically:
1. About Digital Government
a) Transformation of perception
– Heads of agencies and units of the City are directly responsible for building the Digital Government in their respective agencies, organizations, fields and areas.
– Associate the goals and tasks of building a digital government with resolutions, strategies, action plans, development plans, and ensuring national defense and security of all levels and sectors.
– To step up the propaganda, dissemination and grasping of the Party, State and City’s policies on Digital Transformation and development of Digital Government, step by step raising awareness of agencies and units of the City. ; organize seminars on digital government. Every year, the City organizes the event “Digital Transformation Day” to introduce the results of the development of Digital Government and honor the agencies and units of the city with excellent achievements in the development of Digital Government.
– Promote the role of digital transformation linkage between the city’s state agencies and organizations and businesses in the city; between information technology associations and associations in the city with specialized associations and associations in other fields to create spillover effects to society.
b) Institutional building
– Planning Board for IT application in activities of state agencies, development of Digital Government and assurance of network information security in Hanoi city in the period of 2021-2025.
– Consolidating the Steering Committee for Building e-Government of Hanoi City, supplementing functions and tasks on digital transformation. Supplementing functions, tasks, and strengthening the organization on digital transformation for the Department of Information and Communications.
– Review, propose amendments and supplements to the system of legal documents within the scope and competence of the City to meet the requirements of adjusting new relationships arising in the development of Digital Government.
– Review and promulgate policies and regulations to encourage people and businesses to use digital government services according to instructions.
– Promote scientific research activities, encourage digital technology enterprises in the city to develop new technology solutions such as: artificial intelligence (AI), blockchain and reality. virtual/augmented reality (VR/AR). There is a mechanism to favor and support start-up businesses to develop and encourage large enterprises and media to take the lead in applying these technologies to production and trade activities; Build a computing system with strong enough capacity to process and analyze data, mobilize community participation, and allow organizations and businesses to exploit and develop product ecosystems. Creation of artificial intelligence applications.
– Actively participate in international organizations (World Smart Cities Organization – WEGO, ASEAN Sustainable Smart Cities Network – ASCN) and chair and lead the implementation of a number of initiatives on urban mobility.
c) Infrastructure and digital platform development
– Developing network infrastructure to meet the City’s demand for implementing Digital Government, ensuring network safety and security.
– Restructure the city’s information technology infrastructure, transform the information technology infrastructure into digital infrastructure. Complete transition to next-generation Internet protocol (Ipv6) addressing application.
– Strong application of cloud computing technology (Cloud) with different deployment models and types of cloud services, serving the digital transformation needs of the City’s state agencies .
– Forming the intelligent operation center of Hanoi city. Develop Main Data Center, Backup Data Center, towards forming a shared data integration center of the City.
– Developing the City’s Data Sharing and Integration Platform (LGSP) connecting the City’s core and specialized information systems and databases and connecting to the Data Sharing and Integration Platform National Database (NDXP) to exchange and share data with external agencies.
– Development of Internet of Things (IoT) infrastructure for professional and specialized applications in Digital Government deployment associated with Smart City development to transform into an important component of infrastructure number.
– All investment projects in the construction of essential infrastructure, transport infrastructure, urban areas, construction must have research and analysis contents to consider and supplement application items, IoT network connection, sensor integration and digital technology application. The contents of IoT infrastructure development must ensure efficiency, develop shared infrastructures, and avoid duplicate investments.
– Equip and upgrade computers and terminals to promptly serve information technology application activities within the City’s state agencies at all levels.
– Promote and support state agencies to convert IPv6; upgrading and modernizing the IT system, connecting to the Internet, electronic portals of state agencies, the city’s online public service portal in a unified, synchronous and modern manner to ensure information security, develop developing digital infrastructure, serving people and businesses well in terms of accessing and using state agency services via IPv6.
– Identify a list of digital platforms that can be deployed and shared widely to serve the development of digital government, digital economy and digital society, and adopt policies to encourage Vietnamese digital technology enterprises to invest in development.
d) Digital Information and Data
– Connect and share core and specialized data of the City with national databases through the National Data Sharing and Integration Platform; share, integrate the City’s specialized data on the Integrated Platform, share the City’s data to serve the City’s state management requirements, and open the data of state agencies in accordance with the provisions of the law. Forming an open digital map as a foundation for the development of digital services for socio-economic development of the City.
– Building the City’s shared Data Warehouse on the basis of both providing data for operation, management and forecasting, as well as directly exploiting to build new applications.
– Forming the City’s electronic data management warehouse to store electronic data of citizens and organizations when conducting online transactions with state agencies.
– Accelerate the progress of data digitization to ensure synchronization with the deployment of specialized information systems and databases.
– Linking services provided to Smart City with Digital Government services; consider the services provided to the Smart City as a foundation to serve the people, and at the same time provide a data source for state agencies to make data-driven decisions, providing better public administrative services . Forming specialized data integration systems, applying new digital technologies to analyze and process aggregated data, support decision-making based on data, as a basis for sharing and integrating data with the Smart Operations Center of the City.
e) Digital transformation activities
– Upgrading, developing and perfecting applications to serve internal operations of state agencies such as: E-mail system; The City’s shared operating and document management system; Information and reporting system of the City; Information system for meeting and handling government affairs at the People’s Council, City People’s Committee;…
– Developing and perfecting the City’s Public Service Portal system, the City’s 3-level electronic one-stop information system to provide level 4 online public services; Connecting to the national payment support gateway PayGov (developed by the Ministry of Information and Communications) brings all eligible online public services to level 4.
Developing applications and professional services; specialized in internally serving the City’s state agencies at all levels and connecting and sharing data with information systems inside and outside the City on demand on the Data sharing and integration platform of the City. City (LGSP), decision-making systems must be data-driven.
– Increasing application of the latest technology in big data analysis (Big Data Analytics), artificial intelligence (AI), virtual reality/augmented reality (VR/AR) to realize comprehensive digital transformation aspects of the direction and administration of the City’s state agencies.
– Focus on maintaining and developing a number of important information systems and databases, including: land, population, business registration, civil servants – public employees, finance, insurance, civil status, information planning information, social security, education and training, agriculture, healthcare,…
– Testing the effective implementation of a number of services on the smart city platform, testing the Hanoi Smart Operation Center; select typical districts of the city for pilot implementation, associating the development of smart city services with the e-government system. Identify successful deployment models for dissemination and replication in the City.
– Deploying smart cities according to Decision 950/QD-TTg of the Prime Minister, aiming at smart and sustainable urban management. Effectively exploit data services in state agencies to implement intelligent service development. Link construction planning with information infrastructure planning. Building a construction planning system, integrating with specialized systems related to construction and other systems, applying digital technologies to serve as a basis for construction planning based on digital data.
– Developing Smart City services suitable to actual conditions, characteristics and needs; Prioritize the development of services to solve pressing social problems in urban areas such as traffic congestion, environmental pollution, tourism development, health development, education development, management construction order and must ensure efficiency, avoid formality and waste. Deploying Smart Cities in compliance with ICT Reference Framework, ICT Architecture for smart city development.
– Deploying remote working systems in the direction of hiring services to diversify working forms suitable for different levels, subjects, ensuring inheritance and connection with information systems of the country, of the City was built.
g) Network safety and security
– Implement a system to identify and detect illegal information in cyberspace and promptly handle and remove it. Requesting organizations and businesses providing digital infrastructure and platforms in the city to have a mission to ensure reliable, safe and healthy information, to develop platform systems, infrastructure and networks associated with ensuring network safety and security, capable of self-screening, detecting attacks, protecting at a basic level.
– Deploy, upgrade and maintain network information security under the 4-layer model (Consolidate forces on-site; Select at least one organization or enterprise for professional monitoring and protection; Periodically implement currently inspecting and evaluating independently; Connecting and sharing information with the national monitoring system) under the guidance of the Ministry of Information and Communications; apply the network information security management system according to standards and technical regulations into the operation of agencies and organizations.
– Focus on developing the Safety and Security Monitoring and Operation System (SOC) for the City’s information systems and connecting and sharing information with the Safety Monitoring and Operations Support System network serving the nation’s digital government, cyber security system serving the nation’s digital government, the National Cybersecurity Monitoring Center under the Information Security Administration – Ministry of Information and Communications according to the Ministry of Information and Communications, guidance of the Ministry of Information and Communications and related units.
– Promote training, training and propaganda activities in various forms to raise awareness for cadres, civil servants and public employees in the City’s state agencies about security and safety information security and online privacy.
– Strengthen cooperation with universities, research institutes, large enterprises in the country and around the world to research and deploy new technology solutions on information safety and security for systems available information of the City.
h) Training and developing human resources
– Implement training programs, re-train leadership skills, manage digital transformation for heads of state agencies of the City.
– Training, raising awareness, skills on digital transformation, development of digital government for officials, civil servants, public employees and employees in state agencies of the City. Prioritize the implementation of training and training through online teaching/learning platforms.
2. About the Digital Economy
a) Transformation of perception
– To step up the propaganda, dissemination and grasping of the Party, State and City’s policies on Digital Transformation and Digital Economy development on the mass media and the City’s Electronic Communication Portal. , Electronic portals of all levels, branches, social networks, gradually raising the awareness of people and businesses in the city. Build a column to propagate, disseminate and share success stories, honoring typical success examples of people and businesses in digital transformation in economic development. Encourage people and businesses to promote the use of digital services of businesses, operating in such fields as: e-commerce, finance – banking, transportation and logistics, energy, products industrial production, ….
– Organizing seminars on Digital Economy; an international exhibition on digital technology every 2 years to introduce, promote investment, promote trade, connect the network of digital technology product manufacturers from countries around the world.
– Building a sample business model of digital transformation for businesses to learn and replicate.
b) Institutional building
– Develop a plan to develop Vietnam’s digital technology enterprises; develop ICT industry, develop Make in Vietnam digital products, develop e-commerce in the city in the period of 2021-2025.
– Associate the goals and tasks of digital economy development with the city’s socio-economic development master plans and plans.
– Review and propose amendments and supplements to the system of legal documents within the scope and authority of the City on business development, innovative start-ups, intellectual property, trade, investment, business to facilitate the digital transformation process and develop new products, services and business models based on digital technology, the Internet and cyberspace.
– Develop mechanisms and policies to connect the knowledge chain from research, development to trade.
– To attract foreign investment in IT parks to focus on research, build test zones for technology enterprises according to the world’s advanced model to pioneer in testing the latest technology, model latest in the world.
– Develop a mechanism for cooperation and dialogue to solve arising problems; cooperation mechanism between the State and associations, professional associations and businesses in policy formulation and implementation.
c) Infrastructure and digital platform development
– Prioritize the development of high-quality broadband infrastructure in high-tech parks, concentrated information technology zones, industrial parks, export processing zones, research, development and innovation centers.
– Re-planning the end of the ice, developing 5G mobile network infrastructure; upgrade 4G mobile network; soon commercialize 5G mobile network.
– Developing common platforms for related industries and fields, effectively utilizing each other’s data to create new applications and services.
– Strengthen the construction of infrastructure systems and services to support the development of e-commerce. Promote the rapid application of the digital address code platform in e-commerce and logistics activities.
d) Digital Information and Data
– Providing open data of the City government to promote the development of the digital economy and digital society.
– Forming a network to connect and share information between enterprises and enterprises, and between enterprises and state agencies smoothly, increasing the reuse of information.
e) Digital transformation activities
– Orientation to develop 04 types of digital technology enterprises, including:
+ Large corporations, commercial and service enterprises in the socio-economic fields will shift their activities to the field of digital technology, invest in research into core technologies;
+ Information technology enterprises that have affirmed their brands take on the pioneering missions of research, development, mastering digital technology and taking initiative in production;
+ Startup businesses apply digital technology to create new products and services in socio-economic sectors and fields;
+ Innovative and creative start-ups in digital technology.
– Enterprises are gradually shifting from assembling and processing to making products in the direction of “Make in Vietnam” – creativity in Vietnam, design in Vietnam and production in Vietnam. Research, develop, master technology, manufacture digital devices such as smartphones, smart TVs, tablets, IoT devices,… to serve the needs of society and meet the needs of society, standards and technical regulations on ensuring network safety and security.
– Develop creative industry, diversified and attractive Vietnamese digital content ecosystem. Promote the activities of Hanoi Innovation and IT Business Incubator, support start-up projects to seek capital from domestic and foreign investors to support project completion as well as development.
– Develop and implement a project to support small and medium-sized enterprises, traditional businesses, and manufacturing enterprises in the city’s area to switch to providing products and services on digital platforms, products and services. Smart production and step by step restructuring the business, improving the internal capacity of the enterprise. Select and pilot a number of traditional businesses implementing digital transformation as a model and replicate.
– Digital transformation in a number of priority areas for digital economy development:
(1) Finance – banking:
– Building electronic finance and establishing a modern and sustainable digital financial foundation. Deploying the comprehensive application of digital technology in the tax, customs, treasury, …
– Digital transformation in commercial banks to provide digital banking services in the direction of diversifying distribution channels, innovation, process automation; promote non-cash payment services, especially applied to public services and public administrative services of the City.
– Promote cooperation between financial technology companies (fintech) and payment intermediaries to build a banking and financial service ecosystem.
(2) Trade:
– Developing e-commerce to help people easily access essential products and services, and at the same time help businesses connect with customers, forming an ecosystem of their own. . Replicate the implementation of the model of the Agricultural and Food Traceability System model for the City’s products in other fields to improve the quality and efficiency of product origin control, towards the goal of providing the best supporting information for consumers, helping businesses improve their governance quality, and developing data to promote digital transformation in businesses.
– Build an information system to manage commercial and business establishments (markets, supermarkets, shops…) and select, integrate e-commerce platforms, integrate business registration databases private enterprises and displayed on the commercial map of the City for the purpose of supporting the promotion of the products and services of these businesses.
(3) Energy:
Digital transformation in the energy sector, in which priority is given to the power sector towards maximizing and automating networks for efficient electricity supply. Connect digital meters to improve speed and billing accuracy, identify network problems faster, help users save energy, and detect losses. electrical power. Promote the deployment of smart lighting systems, save electrical energy and manage them on the basis of a shared map.
(4) Agriculture:
– Implementation of digital transformation in agriculture must be based on data. Focus on building big data systems of the industry such as land, crops, livestock, fisheries,…
– Develop hi-tech agriculture in the direction of focusing on smart agriculture and precision agriculture, increasing the proportion of digital agriculture in the economy. Focus on developing digital technology applications to automate production and business processes; managing and monitoring the origin and supply chain of products, ensuring fast, transparent, accurate, safe, and food hygiene.
– Forming a smart Hanoi agricultural network that allows connecting large and small agricultural production establishments, facilities of the agricultural extension system with customers who are residents of the capital, with commercial centers, restaurants, hotels… as a basis for controlling the origin of clean agricultural products, helping farmers and clean agricultural production establishments to consume their products, and at the same time helping to ensure that clean food reaches their customers. citizen. At the same time, it provides information on the environment, weather, and land quality for farmers to improve productivity and crop quality, and supports the sharing of agricultural equipment.
– Forming an agricultural knowledge system that gathers the knowledge of experts, managers, agricultural production facilities to the community of farmers to share and contribute their knowledge and experience to the ” knowledge”, and at the same time as a basis for each agricultural producer to exploit this knowledge store in his daily production work. The knowledge and good agricultural production experience contained in the Agricultural Knowledge System are regularly updated by government agencies, training and research institutions in the agricultural field and by the participants themselves, production in the agricultural sector, simultaneously, the City’s Agricultural Map was developed, showing both the current state of affairs as well as the planning for agricultural and rural development.
– Implement the pilot initiative “Each farmer is a trader, each cooperative is an enterprise applying digital technology” in some districts such as Dong Anh, Thanh Tri, Phuc Tho, Phu Xuyen with the goal each farmer is oriented, trained in digital technology application in production, supply, distribution, forecasting (price, seasonality,…) of agricultural products, promoting the development of e-commerce in agriculture Karma. On the basis of trial results, gradually replicate to the remaining districts of the City.
(5) Industrial production:
Digital transformation in the field of industrial production in the direction of focusing on developing the following pillars:
– Building strategy and smart organizational structure.
– Build smart factory.
– Smart operation.
– Create smart products, build data services and develop digital skills for employees.
(6) Travel:
– Building a tourism knowledge system (combined with the cultural knowledge system of the Capital) including specialized databases on monuments, culinary places, medical facilities for tourists, medical facilities, etc. accommodation… and especially selected documents in different formats about the culture and history of the capital in foreign languages, mainly in order to connect subjects related to the tourism industry with each other, with the knowledge base and with the needs of visitors. Forming a tourist map of Hanoi (in many languages) showing basic information tourists need on the map background.
– Apply digital technologies such as AR/VR, barcode, QR code to connect with the knowledge base to increase the value of the tangible and intangible heritages of Hanoi. Develop free wifi hotspots, interactive electronic boards, digital cameras and other digital devices to provide complete information to visitors. Deploy the Hanoi Tourism Portal and a system of accommodation for tourists including hotels, motels, homestay registration facilities… on the shared map platform of the City.
(7) Logistics:
– Transformation of logistics infrastructure (such as inland waterway ports, airports, railways, logistics…).
– Development of connecting platforms between shippers, carriers and customers to develop into a one-stop system to enable shippers to find the optimal means of transporting goods and warehouses accurate storage as well as supporting packaging and registration, completing the processing of relevant administrative documents according to regulations.
g) Network safety and security
– Promote enterprises to develop solutions to ensure network safety and security.
– Promote training, training and propaganda activities in various forms to raise awareness of cyberinformation security and safety and online privacy for digital transformation businesses.
h) Training and developing human resources
– Implement training programs, re-train leadership skills, manage digital transformation for the heads of businesses in the city.
– Enterprises take the initiative in organizing training, retraining, and training to improve digital skills for workers in industrial parks and export processing zones.
– Implement training courses to guide people and businesses to apply information technology to meet the needs of digital economy development and exploit digital economy products on online learning platforms.
3. About Digital Society
a) Transformation of perception
– To step up the propaganda, dissemination and grasping of the Party, State and City’s policies on Digital Transformation and Digital Economy development on the mass media, the City’s e-communication portal, electronic portals of all levels, branches, social networks, gradually raising the awareness of people and businesses in the city. Build a column to propagate, disseminate and share success stories, honoring typical success examples of people and businesses in digital transformation in economic development. Encourage people and businesses to promote the use of digital services of businesses operating in such fields as: e-commerce, finance – banking, transportation and logistics, energy, manufacturing industry,….
– Each People’s Committee of district, town and district actively chooses a commune/ward to test communication work, disseminating basic digital skills to people, including basic skills such as: accessing and using the Internet, email, online shopping, electronic payment, online public services and ensuring the safety of personal information. Build a model commune/ward/township/cooperative on digital transformation for units to learn and replicate.
b) Institutional building
– Associate the goals and tasks of digital society development with the city’s socio-economic development master plans and plans.
– Review, propose amendments and supplements to the system of legal documents within the scope and competence of the City to facilitate the development of the digital society; Promote the sharing and exchange of data in society.
– Assess the impacts of digital technology on society to have proactive solutions to minimize the negative effects of digital technology; promulgating codes of conduct in the digital environment for businesses and people; develop centers to answer questions and support people negatively impacted and impacted by digital technology.
c) Infrastructure and digital platform development
– Prioritize the development of high-quality broadband infrastructure in schools, hospitals, and tourist destinations.
– Development of a free public wifi system; Universalization of smart mobile phones helps people to quickly access the digital transformation process and effectively exploit digital services.
– Deploying electronic authentication and support systems, public digital signatures.
d) Digital Information and Data
– Developing and forming shared data warehouses to forecast social development trends.
– Increasing the application of the latest technology on social media (Social), providing information and public administrative services in a simple and convenient way on mobile (Mobile), big data analysis (Big Data) Analytics), artificial intelligence (AI), virtual reality/augmented reality (VR/AR) to provide the best, most user-friendly experience for people and businesses when using digital services of the agency. City government agencies provide.
e) Digital transformation activities
Digital transformation in a number of priority areas for digital society development:
(1) Medical:
– Support for medical examination and treatment: Developing a management platform for the city’s hospital and medical facility information system to support remote medical examination and treatment with digital medical records for people to receive medical examination and treatment. remotely, helping to reduce the load on medical facilities, limit contact with crowds, and reduce the risk of cross-infection; By 2025, at least 50% of medical facilities will have a telemedicine unit; By 2030, ensure that 100% of medical facilities have a telemedicine unit.
– Support health care and disease prevention:
+ Building and gradually forming a health care and disease prevention system based on digital technologies; Building and implementing a system of personal health records according to the form of personal health records issued by the Ministry of Health, ensuring that 95% of people have digital health records by 2025. Forming health network supports people in medical examination and treatment; sharing experiences in disease prevention and treatment with the active participation of the health sector, on the other hand, the health sector also has a multi-dimensional information channel to inform and guide residents of the capital on disease prevention measures. , respond to health crises, and capture disease manifestations in real time. On the other hand, through the health network, the City can firmly grasp the resources available in the City and manage the concentration of resources to respond to possible epidemic situations.
+ To pilot the initiative “Each citizen has a personal doctor on a digital platform” in some central districts of the city such as Ba Dinh, Hoan Kiem with the goal that each citizen has a digital health record, individuals, on that basis, doctors advise and take care of each citizen like a personal doctor, serving as the basis to form a complete digital health care system from primary health care, preventive care to preventive health care treatment. On the basis of evaluation of results of pilot implementation, step by step replication to the remaining districts, towns and cities of the City.
+ Comprehensively applying digital technology at medical examination and treatment facilities, contributing to administrative reform, reducing hospital workload, improving the quality of medical examination and treatment, using electronic medical records to move towards not using them. paper medical records, payment of hospital fees, the formation of smart hospitals; building a smart health management platform based on digital technology, integrating information and data, forming a shared database on health.
+ Develop a knowledge base about common sense health by leading doctors in the field of content management to help the community self-prevent and self-treat common diseases.
(2) Education and training:
– Developing a support platform for teaching and learning remotely, thoroughly applying digital technology in management, teaching and learning; digitize documents, curricula, apply digital technology to assign homework and check students’ preparation before going to class.
– Building a platform to share teaching and learning resources in both face-to-face and online forms. Developing technology for education, towards personalized training:
+ Developing a General Knowledge System (Wikipedia style with the content of which is continuously updated and edited with open scientific materials including multimedia learning materials) with the participation of contributors of teachers and intellectuals. This knowledge system is the basis for implementing lifelong education for all residents of the capital, including high school students at all levels. Through the General Knowledge System, students, students and people can search for the necessary knowledge for their study and work as well as contribute ideas to improve the Knowledge System itself.
+ Developing the Hanoi Education Network on the basis of expanding and upgrading the existing e-education management system, allowing effective connection of students – teachers – parents – education and training institutions – Education managers in an academic and pedagogical environment, connected to the General Knowledge System, adding data analysis features to provide in-depth information for the formulation of measures. education reform; at the same time connecting other social sectors capable of providing education and training services with those who have training needs, connecting students into different learning groups, connecting parents students in the same class at the same school to improve the effectiveness of parent-student associations.
g) Network safety and security
– Promote training, training and propaganda activities in various forms to raise awareness of cyberinformation safety and security and privacy in cyberspace for people and organizations.
– Develop codes of conduct, create trust in the digital environment, form a digital culture associated with the protection of basic moral values on the basis of traditional culture of Hanoians.
h) Training and developing human resources
– Universities and colleges in the city annually recruit students to train and supplement bachelors and engineers majoring in information technology. Adjust and supplement training programs associated with digital technologies such as artificial intelligence (AI), data science, big data (Big Data), cloud computing (Cloud Computing), Internet of Things (IoT) ), virtual/augmented reality (VR/AR), blockchain (Blockchain), three-dimensional printing (3D Printing).
– Implement and apply an educational model that integrates science – technology – engineering – mathematics and art, business, enterprise (STEAM/STEAM/STEAM education), English training and user skills information technology, ensuring information security at all levels. Conduct training, vocational training so that students have skills to be ready for the digital environment.
– Provide mass open online courses (MOOCS) for all citizens to improve their access to education through digital technology, training, retraining, digital skills enhancement training. Popularizing the online exam; building a platform for sharing teaching and learning resources; develop educational technology enterprises towards personalized training.
V. Implementation cost
1. Funds for the implementation of this Program include: the state budget according to decentralization; investment by business, the private sector, the community and other legitimate sources of funding.
2. Prioritizing funding from the state budget to serve activities supporting awareness transformation, institutional creation, development of digital infrastructure, development of digital platforms, assurance of network safety and security and legal cooperation, international cooperation, research, development and innovation in the digital environment, and skill transfer in the digital environment, and tasks and projects under this Program are chaired by state agencies. Prioritize implementation in the form of hiring information technology services for digital infrastructure development, digital platform development, ensuring network safety and security according to current regulations.
3. For units that have funding sources from lawful revenue sources of state agencies and public non-business units for investment: The use of funds to implement the Program must comply with regulations of the Law on Public Investment and specialized law.
VIII. Implementation organization
1. Steering Committee to build the City’s e-Government
The City’s e-Government Steering Committee directs and coordinates the implementation of the Hanoi Digital Transformation Program until 2025, with a vision to 2030.
2. Department of Information and Communications
– Monitoring and synthesizing the implementation situation of the Departments, departments, branches and People’s Committees of districts, towns; proactively grasp difficulties and problems that are likely to affect the quality and progress of the Program and coordinate with the Departments, departments, branches and People’s Committees of districts, towns to propose solutions, report to the City People’s Committee for consideration and decision.
– Organizing the implementation of propaganda activities on the contents and results of implementing the City’s Digital Transformation Program.
– Act as the focal point to review the content, estimate, and synthesize funds under the program proposed by the units, send it to the Department of Finance, the Department of Planning and Investment to summarize, report to the City People’s Committee to submit to the City Council for publication. Funding shall comply with regulations.
3. Department of Science and Technology
– Research and propose testing policies (sandbox); mechanism for businesses to use the Science and Technology Development Fund for digital transformation.
– Organizing and implementing programs to support the development of the city’s innovative startup ecosystem.
– Work closely with universities, research institutes and businesses to promote research and application of artificial intelligence solutions and initiatives.
4. Department of Foreign Affairs
As the focal point, assume the prime responsibility for coordinating with relevant units to organize the implementation of international cooperation contents on digital transformation.
5. Department of Finance, Department of Planning and Investment
– Based on the proposal of the Department of Information and Communications and the ability to balance the budget; advise the City People’s Committee to allocate recurrent expenditures and development investment expenditures from the City budget for agencies and units to implement the Program according to regulations.
– Department of Planning and Investment cooperates with units to promote investment projects for digital transformation in the form of public-private partnership (PPP).
6. Heads of Departments, departments, branches, Chairman of People’s Committees of districts, towns
– Based on the contents of the Program, the assigned functions and tasks, the units are responsible for developing detailed plans for implementation in the period 2021-2025 and annually submitting them to the competent authorities for approval and organize the implementation of contents in the field of management. In addition, is responsible for coordinating with other units in the implementation of interdisciplinary projects, projects on the shared technology platform of the whole City, ensuring synchronization, connection and sharing of data.
– Send quarterly reports to the Department of Information and Communications on the implementation of the Program to summarize and report to the City People’s Committee.
7. Businesses in the city
Developing and implementing a digital transformation plan in the enterprise, transforming to providing products and services on digital platforms, intelligent production through business-oriented re-thinking, and re-evaluating the value chain , reconnect with customers and gradually carry out business restructuring, improving the internal capacity of the business; make the most of the enterprise’s Science and Technology Development Fund and other resources to increase investment in digital transformation activities./.Source: Vitic/ thuvienphapluat.vn
I. Vision to 2030
By 2030, Hanoi city strongly develops digital government, digital economy, and digital society; fundamentally and comprehensively renovate management and administration activities of the City Government, production and business activities of enterprises, people’s ways of living and working, developing a safe and humane digital environment, widespread.
II. Opinion
1. Hanoi city implements digital transformation on the basis of closely following the direction of the Prime Minister in the National Digital Transformation Program to 2025, with orientation to 2030, contributing to making Vietnam a future digital nation.
2. The Digital Transformation Program is a journey with appropriate steps and implementation roadmap; dynamic, open, inclusive, creating a foundation, as a basis for building socio-economic development programs and plans of the City, and updated and changed in accordance with scientific development trends, technology development status of the City.
3. The goals, tasks and solutions must be consistent with the National Digital Transformation Program up to 2025, with orientation to 2030; Resolution of the 17th Congress of the Party Committee of Hanoi City, term 2020-2025; The socio-economic development plan of Hanoi city for the five-year period 2021-2025; consistent with digital transformation tasks in industries and fields.
4. Ensure digital transformation brings equality and benefits to all different groups in society; put people and businesses at the center when implementing the Digital Transformation Program.
5. Prioritize digital transformation in industries and fields that create position and force for socio-economic development, improve growth quality and competitiveness of the economy.
III. Target
1. Overall goal
Hanoi city develops rapidly and sustainably based on science – technology, innovation and high quality human resources; effectively take advantage of opportunities brought by the Fourth Industrial Revolution to promote socio-economic development with high competitiveness in the country, in the ASEAN region and internationally. By 2030, Hanoi will become a “Green – Smart – Modern” city with digital transformation as the foundation for development and innovation.
The Hanoi City Digital Transformation Program has the dual goals of developing digital government, digital economy and digital society, and forming digital technology businesses with global capabilities.
2. Specific goals
2.1. Basic target to 2025
a) General goal of digital transformation
– Hanoi is in the group of 5 leading localities nationwide in terms of digital transformation, information technology, competitiveness index, innovation, safety and network security.
– Hanoi ranks in the leading group in Southeast Asia in Data Science and Artificial Intelligence (AI).
b) Developing Digital Government, improving operational efficiency and effectiveness
– Striving for 100% of eligible administrative procedures to be provided online at level 4, which can be done on many different means of access, including mobile devices.
– 90% of work records at the City level, 80% of work records at the district level and 60% of the work records at the commune level are processed in the network environment (except for work records that are classified as confidential by the government).
– 100% of the reporting regime, indicators of periodical reporting and socio-economic reports serving the direction and administration of the City People’s Committee on connection, integration and sharing of digital data on the Information and Reporting System of the Government and the City.
– 100% of specialized databases are connected and shared with national databases on Population, Land, Business Registration, Finance and Insurance; step by step open the data of the City’s state agencies to provide timely public services, once declared, for the whole life of serving the people and for socio-economic development.
– At least 50% of new public services of state agencies are provided by enterprises or non-state organizations.
– 100% of directing, operating and internal governance activities of state agencies are carried out on the basis of overall and unified governance.
– 50% of inspection activities of state management agencies are carried out through the digital environment and the City’s information system.
– To basically complete the digital transformation in the Party, State, Fatherland Front and socio-political groups of the City. Providing open data of the City government to citizens and businesses.
– To basically complete the construction of the City’s e-Government before 2025, towards the formation of a digital government in Hanoi; Hanoi strives to be in the group of 5 leading localities in the country in developing e-government and building digital government.
– 100% of city-level state agencies participate in opening data and providing open data for the development of digital government, digital economy and digital society.
– 100% of state agencies provide 24/7 service, ready to serve online whenever people and businesses need. 100% of civil servants are assigned digital identifiers in job processing.
– 100% of records are created, kept and shared electronically according to regulations.
– I am missing 70% of the content of the training program, the online exam, the state management promotion exam to the rank of specialist, main specialist, senior specialist or equivalent is conducted online.
– 100% of cadres, civil servants and public employees are trained, fostered and popularized basic digital skills; 50% of cadres, civil servants and public employees are trained and fostered skills in analysis, data mining and digital technology.
c) Developing the digital economy, improving the competitiveness of the economy
– The share of the digital economy in GRDP is about 30%. Labor productivity growth rate is from 7 to 7.5%.
– Complete the City’s innovative startup ecosystem.
d) Developing a digital society, narrowing the digital divide
– Broadband infrastructure covers over 80% of households, 100% of communes, wards and townships.
– Universalization of 4G/5G mobile network services and smart mobile phones; everyone can access broadband Internet at low cost.
– Percentage of population with electronic payment accounts over 50%.
– Each citizen has a digital identity with a QR code, and will have a smartphone next. Each household has a digital address and is capable of accessing broadband fiber-optic Internet.
– Every citizen is entitled to live in an environment that ensures security, social order and safety and has the right to personal privacy in a protected digital environment in accordance with the law.
– Each resident has a digital health record. Each commune health station implements commune health station management activities in the digital environment. Each medical examination and treatment facility deploys remote medical examination and treatment consultation based on actual needs. Every hospital and public health center deploys electronic medical records, non-cash payment of hospital fees, and electronic prescriptions. Publicize drug prices, medical equipment prices, medical examination and treatment prices.
– Each student has a digital record of personal learning. Each training institution deploys teaching and learning management activities in the digital environment. Implement non-cash payment of tuition fees and digital learning materials. Deploying a digital university as a miniature digital country, changing the teaching and learning model to optimize the operation of higher education institutions, optimize the learning experience of students, and encourage training models.
– Each farmer has the ability to access, exploit and effectively use the digital data platform on agriculture, the traceability platform, reducing dependence on intermediary stages from production and distribution.
– Every citizen of working age has the ability to access job opportunities. Every citizen has access to MOOC (Massive open Online Course) online skills courses that are personalized for learners and extended to the whole society, including basic courses, contributing to the community, part of improving the digital skills of the society, eradicating digital technology for remote and isolated areas.
– Each highway traffic route is deployed and installed an intelligent traffic management and administration system. Deploying electronic toll collection without stopping at all toll stations nationwide, eliminating all toll lanes using cash. Each vehicle uses an electronic toll collection account to make multi-purpose payments for road traffic services. Reducing the cost of forwarding – logistics services and building a forwarding – logistics supply chain owned by Vietnamese enterprises.
– Each person entering and exiting Vietnam can easily, reduce time and quickly carry out necessary procedures thanks to the effective help of automated processes.
– Each import and export goods and means of entry and exit are managed from the beginning to the end using a digital technology platform, reducing time and quickly carrying out customs procedures.
– Each individual business household, small and medium-sized enterprise can easily experience the use of digital technology platforms for production and business.
– Each individual, individual business household, and business can easily send and receive e-invoices with each other and with tax authorities using a digital technology platform.
2.2. Basic target to 2030
a) General goal of digital transformation
Hanoi is in the group of 3 leading localities nationwide in terms of digital transformation, information technology, competitiveness index, innovation, and network safety and security.
b) Developing Digital Government, improving operational efficiency and effectiveness
– Strive for 100% of job records at City level, 90% of work records at district level and 70% of work records at commune level to be processed in the network environment (except for work records within the scope of secret).
– 70% of inspection activities of state management agencies are carried out through the digital environment and the City’s information system.
– Complete digital transformation in party and state agencies. The Fatherland Front, the city’s socio-political organizations.
– Strive to basically complete the digital government of Hanoi city; Hanoi strives to be in the group of 3 leading localities in the country in developing e-government and building digital government.
– Forming a full data base of a smart city to serve the development of digital government, digital economy and digital society; data is widely shared (except for those that are classified as state secrets).
c) Developing the digital economy, improving the competitiveness of the economy
– Strong development of digital economy; strive to achieve the value of the digital economy accounting for over 40% of the GRDP of Hanoi city.
– Labor productivity increases by an average of over 7.5%/year.
– Hanoi is the creative start-up center of the country.
d) Developing a digital society, narrowing the digital divide
– Universalizing fiber optic broadband Internet services throughout the city, universalizing 5G mobile network services.
– The percentage of population with electronic payment accounts is over 80%.
IV. Key tasks and main solutions
The city of Hanoi has identified key tasks and key solutions for digital transformation on three main pillars: Digital Government, Digital Economy and Digital Society with 07 groups of tasks and corresponding solutions, including: 1) Consciousness transformation, 2) Institutional construction, 3) Digital infrastructure and platform development, 4) Digital information and data, 5) Digital transformation activities, 6) Cybersecurity and safety , 7) Training and developing human resources, specifically:
1. About Digital Government
a) Transformation of perception
– Heads of agencies and units of the City are directly responsible for building the Digital Government in their respective agencies, organizations, fields and areas.
– Associate the goals and tasks of building a digital government with resolutions, strategies, action plans, development plans, and ensuring national defense and security of all levels and sectors.
– To step up the propaganda, dissemination and grasping of the Party, State and City’s policies on Digital Transformation and development of Digital Government, step by step raising awareness of agencies and units of the City. ; organize seminars on digital government. Every year, the City organizes the event “Digital Transformation Day” to introduce the results of the development of Digital Government and honor the agencies and units of the city with excellent achievements in the development of Digital Government.
– Promote the role of digital transformation linkage between the city’s state agencies and organizations and businesses in the city; between information technology associations and associations in the city with specialized associations and associations in other fields to create spillover effects to society.
b) Institutional building
– Planning Board for IT application in activities of state agencies, development of Digital Government and assurance of network information security in Hanoi city in the period of 2021-2025.
– Consolidating the Steering Committee for Building e-Government of Hanoi City, supplementing functions and tasks on digital transformation. Supplementing functions, tasks, and strengthening the organization on digital transformation for the Department of Information and Communications.
– Review, propose amendments and supplements to the system of legal documents within the scope and competence of the City to meet the requirements of adjusting new relationships arising in the development of Digital Government.
– Review and promulgate policies and regulations to encourage people and businesses to use digital government services according to instructions.
– Promote scientific research activities, encourage digital technology enterprises in the city to develop new technology solutions such as: artificial intelligence (AI), blockchain and reality. virtual/augmented reality (VR/AR). There is a mechanism to favor and support start-up businesses to develop and encourage large enterprises and media to take the lead in applying these technologies to production and trade activities; Build a computing system with strong enough capacity to process and analyze data, mobilize community participation, and allow organizations and businesses to exploit and develop product ecosystems. Creation of artificial intelligence applications.
– Actively participate in international organizations (World Smart Cities Organization – WEGO, ASEAN Sustainable Smart Cities Network – ASCN) and chair and lead the implementation of a number of initiatives on urban mobility.
c) Infrastructure and digital platform development
– Developing network infrastructure to meet the City’s demand for implementing Digital Government, ensuring network safety and security.
– Restructure the city’s information technology infrastructure, transform the information technology infrastructure into digital infrastructure. Complete transition to next-generation Internet protocol (Ipv6) addressing application.
– Strong application of cloud computing technology (Cloud) with different deployment models and types of cloud services, serving the digital transformation needs of the City’s state agencies .
– Forming the intelligent operation center of Hanoi city. Develop Main Data Center, Backup Data Center, towards forming a shared data integration center of the City.
– Developing the City’s Data Sharing and Integration Platform (LGSP) connecting the City’s core and specialized information systems and databases and connecting to the Data Sharing and Integration Platform National Database (NDXP) to exchange and share data with external agencies.
– Development of Internet of Things (IoT) infrastructure for professional and specialized applications in Digital Government deployment associated with Smart City development to transform into an important component of infrastructure number.
– All investment projects in the construction of essential infrastructure, transport infrastructure, urban areas, construction must have research and analysis contents to consider and supplement application items, IoT network connection, sensor integration and digital technology application. The contents of IoT infrastructure development must ensure efficiency, develop shared infrastructures, and avoid duplicate investments.
– Equip and upgrade computers and terminals to promptly serve information technology application activities within the City’s state agencies at all levels.
– Promote and support state agencies to convert IPv6; upgrading and modernizing the IT system, connecting to the Internet, electronic portals of state agencies, the city’s online public service portal in a unified, synchronous and modern manner to ensure information security, develop developing digital infrastructure, serving people and businesses well in terms of accessing and using state agency services via IPv6.
– Identify a list of digital platforms that can be deployed and shared widely to serve the development of digital government, digital economy and digital society, and adopt policies to encourage Vietnamese digital technology enterprises to invest in development.
d) Digital Information and Data
– Connect and share core and specialized data of the City with national databases through the National Data Sharing and Integration Platform; share, integrate the City’s specialized data on the Integrated Platform, share the City’s data to serve the City’s state management requirements, and open the data of state agencies in accordance with the provisions of the law. Forming an open digital map as a foundation for the development of digital services for socio-economic development of the City.
– Building the City’s shared Data Warehouse on the basis of both providing data for operation, management and forecasting, as well as directly exploiting to build new applications.
– Forming the City’s electronic data management warehouse to store electronic data of citizens and organizations when conducting online transactions with state agencies.
– Accelerate the progress of data digitization to ensure synchronization with the deployment of specialized information systems and databases.
– Linking services provided to Smart City with Digital Government services; consider the services provided to the Smart City as a foundation to serve the people, and at the same time provide a data source for state agencies to make data-driven decisions, providing better public administrative services . Forming specialized data integration systems, applying new digital technologies to analyze and process aggregated data, support decision-making based on data, as a basis for sharing and integrating data with the Smart Operations Center of the City.
e) Digital transformation activities
– Upgrading, developing and perfecting applications to serve internal operations of state agencies such as: E-mail system; The City’s shared operating and document management system; Information and reporting system of the City; Information system for meeting and handling government affairs at the People’s Council, City People’s Committee;…
– Developing and perfecting the City’s Public Service Portal system, the City’s 3-level electronic one-stop information system to provide level 4 online public services; Connecting to the national payment support gateway PayGov (developed by the Ministry of Information and Communications) brings all eligible online public services to level 4.
Developing applications and professional services; specialized in internally serving the City’s state agencies at all levels and connecting and sharing data with information systems inside and outside the City on demand on the Data sharing and integration platform of the City. City (LGSP), decision-making systems must be data-driven.
– Increasing application of the latest technology in big data analysis (Big Data Analytics), artificial intelligence (AI), virtual reality/augmented reality (VR/AR) to realize comprehensive digital transformation aspects of the direction and administration of the City’s state agencies.
– Focus on maintaining and developing a number of important information systems and databases, including: land, population, business registration, civil servants – public employees, finance, insurance, civil status, information planning information, social security, education and training, agriculture, healthcare,…
– Testing the effective implementation of a number of services on the smart city platform, testing the Hanoi Smart Operation Center; select typical districts of the city for pilot implementation, associating the development of smart city services with the e-government system. Identify successful deployment models for dissemination and replication in the City.
– Deploying smart cities according to Decision 950/QD-TTg of the Prime Minister, aiming at smart and sustainable urban management. Effectively exploit data services in state agencies to implement intelligent service development. Link construction planning with information infrastructure planning. Building a construction planning system, integrating with specialized systems related to construction and other systems, applying digital technologies to serve as a basis for construction planning based on digital data.
– Developing Smart City services suitable to actual conditions, characteristics and needs; Prioritize the development of services to solve pressing social problems in urban areas such as traffic congestion, environmental pollution, tourism development, health development, education development, management construction order and must ensure efficiency, avoid formality and waste. Deploying Smart Cities in compliance with ICT Reference Framework, ICT Architecture for smart city development.
– Deploying remote working systems in the direction of hiring services to diversify working forms suitable for different levels, subjects, ensuring inheritance and connection with information systems of the country, of the City was built.
g) Network safety and security
– Implement a system to identify and detect illegal information in cyberspace and promptly handle and remove it. Requesting organizations and businesses providing digital infrastructure and platforms in the city to have a mission to ensure reliable, safe and healthy information, to develop platform systems, infrastructure and networks associated with ensuring network safety and security, capable of self-screening, detecting attacks, protecting at a basic level.
– Deploy, upgrade and maintain network information security under the 4-layer model (Consolidate forces on-site; Select at least one organization or enterprise for professional monitoring and protection; Periodically implement currently inspecting and evaluating independently; Connecting and sharing information with the national monitoring system) under the guidance of the Ministry of Information and Communications; apply the network information security management system according to standards and technical regulations into the operation of agencies and organizations.
– Focus on developing the Safety and Security Monitoring and Operation System (SOC) for the City’s information systems and connecting and sharing information with the Safety Monitoring and Operations Support System network serving the nation’s digital government, cyber security system serving the nation’s digital government, the National Cybersecurity Monitoring Center under the Information Security Administration – Ministry of Information and Communications according to the Ministry of Information and Communications, guidance of the Ministry of Information and Communications and related units.
– Promote training, training and propaganda activities in various forms to raise awareness for cadres, civil servants and public employees in the City’s state agencies about security and safety information security and online privacy.
– Strengthen cooperation with universities, research institutes, large enterprises in the country and around the world to research and deploy new technology solutions on information safety and security for systems available information of the City.
h) Training and developing human resources
– Implement training programs, re-train leadership skills, manage digital transformation for heads of state agencies of the City.
– Training, raising awareness, skills on digital transformation, development of digital government for officials, civil servants, public employees and employees in state agencies of the City. Prioritize the implementation of training and training through online teaching/learning platforms.
2. About the Digital Economy
a) Transformation of perception
– To step up the propaganda, dissemination and grasping of the Party, State and City’s policies on Digital Transformation and Digital Economy development on the mass media and the City’s Electronic Communication Portal. , Electronic portals of all levels, branches, social networks, gradually raising the awareness of people and businesses in the city. Build a column to propagate, disseminate and share success stories, honoring typical success examples of people and businesses in digital transformation in economic development. Encourage people and businesses to promote the use of digital services of businesses, operating in such fields as: e-commerce, finance – banking, transportation and logistics, energy, products industrial production, ….
– Organizing seminars on Digital Economy; an international exhibition on digital technology every 2 years to introduce, promote investment, promote trade, connect the network of digital technology product manufacturers from countries around the world.
– Building a sample business model of digital transformation for businesses to learn and replicate.
b) Institutional building
– Develop a plan to develop Vietnam’s digital technology enterprises; develop ICT industry, develop Make in Vietnam digital products, develop e-commerce in the city in the period of 2021-2025.
– Associate the goals and tasks of digital economy development with the city’s socio-economic development master plans and plans.
– Review and propose amendments and supplements to the system of legal documents within the scope and authority of the City on business development, innovative start-ups, intellectual property, trade, investment, business to facilitate the digital transformation process and develop new products, services and business models based on digital technology, the Internet and cyberspace.
– Develop mechanisms and policies to connect the knowledge chain from research, development to trade.
– To attract foreign investment in IT parks to focus on research, build test zones for technology enterprises according to the world’s advanced model to pioneer in testing the latest technology, model latest in the world.
– Develop a mechanism for cooperation and dialogue to solve arising problems; cooperation mechanism between the State and associations, professional associations and businesses in policy formulation and implementation.
c) Infrastructure and digital platform development
– Prioritize the development of high-quality broadband infrastructure in high-tech parks, concentrated information technology zones, industrial parks, export processing zones, research, development and innovation centers.
– Re-planning the end of the ice, developing 5G mobile network infrastructure; upgrade 4G mobile network; soon commercialize 5G mobile network.
– Developing common platforms for related industries and fields, effectively utilizing each other’s data to create new applications and services.
– Strengthen the construction of infrastructure systems and services to support the development of e-commerce. Promote the rapid application of the digital address code platform in e-commerce and logistics activities.
d) Digital Information and Data
– Providing open data of the City government to promote the development of the digital economy and digital society.
– Forming a network to connect and share information between enterprises and enterprises, and between enterprises and state agencies smoothly, increasing the reuse of information.
e) Digital transformation activities
– Orientation to develop 04 types of digital technology enterprises, including:
+ Large corporations, commercial and service enterprises in the socio-economic fields will shift their activities to the field of digital technology, invest in research into core technologies;
+ Information technology enterprises that have affirmed their brands take on the pioneering missions of research, development, mastering digital technology and taking initiative in production;
+ Startup businesses apply digital technology to create new products and services in socio-economic sectors and fields;
+ Innovative and creative start-ups in digital technology.
– Enterprises are gradually shifting from assembling and processing to making products in the direction of “Make in Vietnam” – creativity in Vietnam, design in Vietnam and production in Vietnam. Research, develop, master technology, manufacture digital devices such as smartphones, smart TVs, tablets, IoT devices,… to serve the needs of society and meet the needs of society, standards and technical regulations on ensuring network safety and security.
– Develop creative industry, diversified and attractive Vietnamese digital content ecosystem. Promote the activities of Hanoi Innovation and IT Business Incubator, support start-up projects to seek capital from domestic and foreign investors to support project completion as well as development.
– Develop and implement a project to support small and medium-sized enterprises, traditional businesses, and manufacturing enterprises in the city’s area to switch to providing products and services on digital platforms, products and services. Smart production and step by step restructuring the business, improving the internal capacity of the enterprise. Select and pilot a number of traditional businesses implementing digital transformation as a model and replicate.
– Digital transformation in a number of priority areas for digital economy development:
(1) Finance – banking:
– Building electronic finance and establishing a modern and sustainable digital financial foundation. Deploying the comprehensive application of digital technology in the tax, customs, treasury, …
– Digital transformation in commercial banks to provide digital banking services in the direction of diversifying distribution channels, innovation, process automation; promote non-cash payment services, especially applied to public services and public administrative services of the City.
– Promote cooperation between financial technology companies (fintech) and payment intermediaries to build a banking and financial service ecosystem.
(2) Trade:
– Developing e-commerce to help people easily access essential products and services, and at the same time help businesses connect with customers, forming an ecosystem of their own. . Replicate the implementation of the model of the Agricultural and Food Traceability System model for the City’s products in other fields to improve the quality and efficiency of product origin control, towards the goal of providing the best supporting information for consumers, helping businesses improve their governance quality, and developing data to promote digital transformation in businesses.
– Build an information system to manage commercial and business establishments (markets, supermarkets, shops…) and select, integrate e-commerce platforms, integrate business registration databases private enterprises and displayed on the commercial map of the City for the purpose of supporting the promotion of the products and services of these businesses.
(3) Energy:
Digital transformation in the energy sector, in which priority is given to the power sector towards maximizing and automating networks for efficient electricity supply. Connect digital meters to improve speed and billing accuracy, identify network problems faster, help users save energy, and detect losses. electrical power. Promote the deployment of smart lighting systems, save electrical energy and manage them on the basis of a shared map.
(4) Agriculture:
– Implementation of digital transformation in agriculture must be based on data. Focus on building big data systems of the industry such as land, crops, livestock, fisheries,…
– Develop hi-tech agriculture in the direction of focusing on smart agriculture and precision agriculture, increasing the proportion of digital agriculture in the economy. Focus on developing digital technology applications to automate production and business processes; managing and monitoring the origin and supply chain of products, ensuring fast, transparent, accurate, safe, and food hygiene.
– Forming a smart Hanoi agricultural network that allows connecting large and small agricultural production establishments, facilities of the agricultural extension system with customers who are residents of the capital, with commercial centers, restaurants, hotels… as a basis for controlling the origin of clean agricultural products, helping farmers and clean agricultural production establishments to consume their products, and at the same time helping to ensure that clean food reaches their customers. citizen. At the same time, it provides information on the environment, weather, and land quality for farmers to improve productivity and crop quality, and supports the sharing of agricultural equipment.
– Forming an agricultural knowledge system that gathers the knowledge of experts, managers, agricultural production facilities to the community of farmers to share and contribute their knowledge and experience to the ” knowledge”, and at the same time as a basis for each agricultural producer to exploit this knowledge store in his daily production work. The knowledge and good agricultural production experience contained in the Agricultural Knowledge System are regularly updated by government agencies, training and research institutions in the agricultural field and by the participants themselves, production in the agricultural sector, simultaneously, the City’s Agricultural Map was developed, showing both the current state of affairs as well as the planning for agricultural and rural development.
– Implement the pilot initiative “Each farmer is a trader, each cooperative is an enterprise applying digital technology” in some districts such as Dong Anh, Thanh Tri, Phuc Tho, Phu Xuyen with the goal each farmer is oriented, trained in digital technology application in production, supply, distribution, forecasting (price, seasonality,…) of agricultural products, promoting the development of e-commerce in agriculture Karma. On the basis of trial results, gradually replicate to the remaining districts of the City.
(5) Industrial production:
Digital transformation in the field of industrial production in the direction of focusing on developing the following pillars:
– Building strategy and smart organizational structure.
– Build smart factory.
– Smart operation.
– Create smart products, build data services and develop digital skills for employees.
(6) Travel:
– Building a tourism knowledge system (combined with the cultural knowledge system of the Capital) including specialized databases on monuments, culinary places, medical facilities for tourists, medical facilities, etc. accommodation… and especially selected documents in different formats about the culture and history of the capital in foreign languages, mainly in order to connect subjects related to the tourism industry with each other, with the knowledge base and with the needs of visitors. Forming a tourist map of Hanoi (in many languages) showing basic information tourists need on the map background.
– Apply digital technologies such as AR/VR, barcode, QR code to connect with the knowledge base to increase the value of the tangible and intangible heritages of Hanoi. Develop free wifi hotspots, interactive electronic boards, digital cameras and other digital devices to provide complete information to visitors. Deploy the Hanoi Tourism Portal and a system of accommodation for tourists including hotels, motels, homestay registration facilities… on the shared map platform of the City.
(7) Logistics:
– Transformation of logistics infrastructure (such as inland waterway ports, airports, railways, logistics…).
– Development of connecting platforms between shippers, carriers and customers to develop into a one-stop system to enable shippers to find the optimal means of transporting goods and warehouses accurate storage as well as supporting packaging and registration, completing the processing of relevant administrative documents according to regulations.
g) Network safety and security
– Promote enterprises to develop solutions to ensure network safety and security.
– Promote training, training and propaganda activities in various forms to raise awareness of cyberinformation security and safety and online privacy for digital transformation businesses.
h) Training and developing human resources
– Implement training programs, re-train leadership skills, manage digital transformation for the heads of businesses in the city.
– Enterprises take the initiative in organizing training, retraining, and training to improve digital skills for workers in industrial parks and export processing zones.
– Implement training courses to guide people and businesses to apply information technology to meet the needs of digital economy development and exploit digital economy products on online learning platforms.
3. About Digital Society
a) Transformation of perception
– To step up the propaganda, dissemination and grasping of the Party, State and City’s policies on Digital Transformation and Digital Economy development on the mass media, the City’s e-communication portal, electronic portals of all levels, branches, social networks, gradually raising the awareness of people and businesses in the city. Build a column to propagate, disseminate and share success stories, honoring typical success examples of people and businesses in digital transformation in economic development. Encourage people and businesses to promote the use of digital services of businesses operating in such fields as: e-commerce, finance – banking, transportation and logistics, energy, manufacturing industry,….
– Each People’s Committee of district, town and district actively chooses a commune/ward to test communication work, disseminating basic digital skills to people, including basic skills such as: accessing and using the Internet, email, online shopping, electronic payment, online public services and ensuring the safety of personal information. Build a model commune/ward/township/cooperative on digital transformation for units to learn and replicate.
b) Institutional building
– Associate the goals and tasks of digital society development with the city’s socio-economic development master plans and plans.
– Review, propose amendments and supplements to the system of legal documents within the scope and competence of the City to facilitate the development of the digital society; Promote the sharing and exchange of data in society.
– Assess the impacts of digital technology on society to have proactive solutions to minimize the negative effects of digital technology; promulgating codes of conduct in the digital environment for businesses and people; develop centers to answer questions and support people negatively impacted and impacted by digital technology.
c) Infrastructure and digital platform development
– Prioritize the development of high-quality broadband infrastructure in schools, hospitals, and tourist destinations.
– Development of a free public wifi system; Universalization of smart mobile phones helps people to quickly access the digital transformation process and effectively exploit digital services.
– Deploying electronic authentication and support systems, public digital signatures.
d) Digital Information and Data
– Developing and forming shared data warehouses to forecast social development trends.
– Increasing the application of the latest technology on social media (Social), providing information and public administrative services in a simple and convenient way on mobile (Mobile), big data analysis (Big Data) Analytics), artificial intelligence (AI), virtual reality/augmented reality (VR/AR) to provide the best, most user-friendly experience for people and businesses when using digital services of the agency. City government agencies provide.
e) Digital transformation activities
Digital transformation in a number of priority areas for digital society development:
(1) Medical:
– Support for medical examination and treatment: Developing a management platform for the city’s hospital and medical facility information system to support remote medical examination and treatment with digital medical records for people to receive medical examination and treatment. remotely, helping to reduce the load on medical facilities, limit contact with crowds, and reduce the risk of cross-infection; By 2025, at least 50% of medical facilities will have a telemedicine unit; By 2030, ensure that 100% of medical facilities have a telemedicine unit.
– Support health care and disease prevention:
+ Building and gradually forming a health care and disease prevention system based on digital technologies; Building and implementing a system of personal health records according to the form of personal health records issued by the Ministry of Health, ensuring that 95% of people have digital health records by 2025. Forming health network supports people in medical examination and treatment; sharing experiences in disease prevention and treatment with the active participation of the health sector, on the other hand, the health sector also has a multi-dimensional information channel to inform and guide residents of the capital on disease prevention measures. , respond to health crises, and capture disease manifestations in real time. On the other hand, through the health network, the City can firmly grasp the resources available in the City and manage the concentration of resources to respond to possible epidemic situations.
+ To pilot the initiative “Each citizen has a personal doctor on a digital platform” in some central districts of the city such as Ba Dinh, Hoan Kiem with the goal that each citizen has a digital health record, individuals, on that basis, doctors advise and take care of each citizen like a personal doctor, serving as the basis to form a complete digital health care system from primary health care, preventive care to preventive health care treatment. On the basis of evaluation of results of pilot implementation, step by step replication to the remaining districts, towns and cities of the City.
+ Comprehensively applying digital technology at medical examination and treatment facilities, contributing to administrative reform, reducing hospital workload, improving the quality of medical examination and treatment, using electronic medical records to move towards not using them. paper medical records, payment of hospital fees, the formation of smart hospitals; building a smart health management platform based on digital technology, integrating information and data, forming a shared database on health.
+ Develop a knowledge base about common sense health by leading doctors in the field of content management to help the community self-prevent and self-treat common diseases.
(2) Education and training:
– Developing a support platform for teaching and learning remotely, thoroughly applying digital technology in management, teaching and learning; digitize documents, curricula, apply digital technology to assign homework and check students’ preparation before going to class.
– Building a platform to share teaching and learning resources in both face-to-face and online forms. Developing technology for education, towards personalized training:
+ Developing a General Knowledge System (Wikipedia style with the content of which is continuously updated and edited with open scientific materials including multimedia learning materials) with the participation of contributors of teachers and intellectuals. This knowledge system is the basis for implementing lifelong education for all residents of the capital, including high school students at all levels. Through the General Knowledge System, students, students and people can search for the necessary knowledge for their study and work as well as contribute ideas to improve the Knowledge System itself.
+ Developing the Hanoi Education Network on the basis of expanding and upgrading the existing e-education management system, allowing effective connection of students – teachers – parents – education and training institutions – Education managers in an academic and pedagogical environment, connected to the General Knowledge System, adding data analysis features to provide in-depth information for the formulation of measures. education reform; at the same time connecting other social sectors capable of providing education and training services with those who have training needs, connecting students into different learning groups, connecting parents students in the same class at the same school to improve the effectiveness of parent-student associations.
g) Network safety and security
– Promote training, training and propaganda activities in various forms to raise awareness of cyberinformation safety and security and privacy in cyberspace for people and organizations.
– Develop codes of conduct, create trust in the digital environment, form a digital culture associated with the protection of basic moral values on the basis of traditional culture of Hanoians.
h) Training and developing human resources
– Universities and colleges in the city annually recruit students to train and supplement bachelors and engineers majoring in information technology. Adjust and supplement training programs associated with digital technologies such as artificial intelligence (AI), data science, big data (Big Data), cloud computing (Cloud Computing), Internet of Things (IoT) ), virtual/augmented reality (VR/AR), blockchain (Blockchain), three-dimensional printing (3D Printing).
– Implement and apply an educational model that integrates science – technology – engineering – mathematics and art, business, enterprise (STEAM/STEAM/STEAM education), English training and user skills information technology, ensuring information security at all levels. Conduct training, vocational training so that students have skills to be ready for the digital environment.
– Provide mass open online courses (MOOCS) for all citizens to improve their access to education through digital technology, training, retraining, digital skills enhancement training. Popularizing the online exam; building a platform for sharing teaching and learning resources; develop educational technology enterprises towards personalized training.
V. Implementation cost
1. Funds for the implementation of this Program include: the state budget according to decentralization; investment by business, the private sector, the community and other legitimate sources of funding.
2. Prioritizing funding from the state budget to serve activities supporting awareness transformation, institutional creation, development of digital infrastructure, development of digital platforms, assurance of network safety and security and legal cooperation, international cooperation, research, development and innovation in the digital environment, and skill transfer in the digital environment, and tasks and projects under this Program are chaired by state agencies. Prioritize implementation in the form of hiring information technology services for digital infrastructure development, digital platform development, ensuring network safety and security according to current regulations.
3. For units that have funding sources from lawful revenue sources of state agencies and public non-business units for investment: The use of funds to implement the Program must comply with regulations of the Law on Public Investment and specialized law.
VIII. Implementation organization
1. Steering Committee to build the City’s e-Government
The City’s e-Government Steering Committee directs and coordinates the implementation of the Hanoi Digital Transformation Program until 2025, with a vision to 2030.
2. Department of Information and Communications
– Monitoring and synthesizing the implementation situation of the Departments, departments, branches and People’s Committees of districts, towns; proactively grasp difficulties and problems that are likely to affect the quality and progress of the Program and coordinate with the Departments, departments, branches and People’s Committees of districts, towns to propose solutions, report to the City People’s Committee for consideration and decision.
– Organizing the implementation of propaganda activities on the contents and results of implementing the City’s Digital Transformation Program.
– Act as the focal point to review the content, estimate, and synthesize funds under the program proposed by the units, send it to the Department of Finance, the Department of Planning and Investment to summarize, report to the City People’s Committee to submit to the City Council for publication. Funding shall comply with regulations.
3. Department of Science and Technology
– Research and propose testing policies (sandbox); mechanism for businesses to use the Science and Technology Development Fund for digital transformation.
– Organizing and implementing programs to support the development of the city’s innovative startup ecosystem.
– Work closely with universities, research institutes and businesses to promote research and application of artificial intelligence solutions and initiatives.
4. Department of Foreign Affairs
As the focal point, assume the prime responsibility for coordinating with relevant units to organize the implementation of international cooperation contents on digital transformation.
5. Department of Finance, Department of Planning and Investment
– Based on the proposal of the Department of Information and Communications and the ability to balance the budget; advise the City People’s Committee to allocate recurrent expenditures and development investment expenditures from the City budget for agencies and units to implement the Program according to regulations.
– Department of Planning and Investment cooperates with units to promote investment projects for digital transformation in the form of public-private partnership (PPP).
6. Heads of Departments, departments, branches, Chairman of People’s Committees of districts, towns
– Based on the contents of the Program, the assigned functions and tasks, the units are responsible for developing detailed plans for implementation in the period 2021-2025 and annually submitting them to the competent authorities for approval and organize the implementation of contents in the field of management. In addition, is responsible for coordinating with other units in the implementation of interdisciplinary projects, projects on the shared technology platform of the whole City, ensuring synchronization, connection and sharing of data.
– Send quarterly reports to the Department of Information and Communications on the implementation of the Program to summarize and report to the City People’s Committee.
7. Businesses in the city
Developing and implementing a digital transformation plan in the enterprise, transforming to providing products and services on digital platforms, intelligent production through business-oriented re-thinking, and re-evaluating the value chain , reconnect with customers and gradually carry out business restructuring, improving the internal capacity of the business; make the most of the enterprise’s Science and Technology Development Fund and other resources to increase investment in digital transformation activities./.Source: Vitic/ thuvienphapluat.vn
